General Sales Conditions - Italcom Lubrication Technology


ITALCOM S.r.l. sells and deliveries the products presented in the online Catalogue over national and international territory, island included. The prices displayed are VAT included. Pictures of products are merely indicative and do not necessarily represent the final appearance of the product.

ITALCOM S.r.l. offers a special supplies service at discounted prices to resellers and/or sports institutions, following a mail request. Signing-up for our Customer Area is required. Contact us if you are interested in a quote.

ITALCOM S.r.l. reserves the right to accept or refuse orders received and in any case untill out-of-stock.

Articles on sale can be momentarily not available, in that case the Customer will be contacted over e-mail within seven days from the reception of the buying order. In the event in which the article ordered is no longer available, we reserve the right of cancelling the request received, refunding the sums receiveds.

To better protect our clients, we prefer to only ship our products exclusively to the address of our clients, we accept to ship to a different address only if, at the address provided, our goods are received by the addressee (i.e. place of work or second residence)

Shipping will occur with express courier with a variable price that will be communicated at the time the order is accepted.

Shipping that go over the delivery limits in weights and/or value will be split into different packages with weights and/or value inside those limits; in this instance shipping cost will apply to each separate package.

Goods ship only at the customer's own risk, any and all complaint for damages the goods might have suffered must be communicated immediately upon delivery reception with a telephone call to our numbers 0424.32047 - 511233 to define the type of damages and any responsability.

To activate the warranty process it is necessary to call us at our numbers 0424.32047 - 511233 and follow our instructions.

The Customer is protected by the Italian legislation regarding the Right of Withdrawal (D.L. 15/01/92 n°50); in the event of the client wanting to excercise this right, they have to communicate it to ITALCOM S.r.l. with a registered mail within 10 days of receiving the goods. The instructions for exercising this right are included in the shipping on the back of the Shipping Manifest.